TINGKAT KEPUASAN PASIEN RAWAT INAP TERHADAP PELAYANAN KONSELING GIZI DI RUMAH SAKIT PUSAT OTAK NASIONAL

Yessi Marlina, Asti Ramadhani

Abstract


Background : Nutrition counseling is a two-way communication process between counselor and client to help clients recognize and overcome nutritional problems. Patients are entitled to receive a good quality nutrition counseling since that is an integral part in accelerating the patient's healing process. The purpose of this study was to determine the level of satisfaction of patients with nutrition counseling services at the Rumah Sakit Pusat Otak Nasional.

 

Methods : This research was a descriptive study with cross sectional design. The sample technique used accidental sampling with total samples were 30 patients from second and third-grade room. The level of satisfaction included counseling service time, attitudes and characteristics of counselor, materials of counseling and media of counseling. Response options were based on a five-point Likert scale from “strongly satisfied” to “strongly unsatisfied”.

 

Results : The results showed that the satisfaction rate with counseling service time was 77,06% (satisfied), attitudes and characteristics of counselor was 84,26% (very satisfied), counseling material was 78,13% (satisfied), and the use of media during the nutritional counseling process was 65,86% (satisfied).

 

Conclusion : The satisfaction rate with nutritional counseling services at the Rumah Sakit Pusat Otak Nasional is satisfied (73,33%).

Full Text:

PDF

References


Astuti, Ipah Sri, Ahmad Yani, and Naintina Lisnawati. 2017. “Faktor-Faktor Yang Berhubungan Dengan Kepuasan Pasien Rawat Inap Terhadap Pelaksanaan Konseling Gizi Di Rumah Sakit Holistic Purwakarta.” Journal of Holistic and Health Sciences 1(1): 1–12.

Cornelia et al. 2016. Konseling Gizi. Jakarta: Penebar Plus.

Iwaningsih, Sri. 2005. “Pengawasan Dan Pengendalian Mutu Dalam Pelayanan Gizi Di Rumah Sakit.” In Dewan Pimpinan Pusat Persatuan Ahli Gizi Indonesia (Persagi), Bali, 7–10.

Kristina. 2016. Tingkat Kepuasan Masyarakat Terhadap Layanan Konseling Gizi Di Puskesmas Sidomulyo Pekanbaru. Pekanbaru: Poltekkes Kemenkes Riau.

Kurniawan, A., & Intiasari, A. D. (2012). Pengaruh Karakteristik Pasien terhadap Indeks Kepuasan Masyarakat tentang Pelayanan Rawat Jalan Puskesmas Banyumas. Jurnal Kesmasindo, 5(2), 169–179. Retrieved from h p://jos.unsoed.ac.id/index.php/kesma sindo/article/view/43/41

PERSAGI. 2018. Konseling Gizi: Proses Komunikasi, Tata Laksana, Serta Aplikasi Konseling Gizi Pada Berbagai Diet. Jakarta: Penebar Plus Rineka Cipta. https://aipgi.org/home/wp-content/uploads/2019/04/Starkom-NUTRISIONIS.pdf.

Simbolon, P., & Siringo-ringo, M. (2017). Kepuasan Pasien Imobilisasi dalam Pemenuhan Personal Hygiene Rumah Sakit santa Elisabeth Medan. Jurnal Kesehatan Vokasional, 2(2). h ps://doi.org/h ps://doi.org/10.22146/j kesvo.30335

Supariasa, I Dewa Nyoman. 2012. “Pendidikan Dan Konsultasi Gizi.”

Utama, S. (2003). Memahami Fenomena Kepuasan Pasien Rumah Sakit. Universitas Sumatera Utara.




DOI: https://doi.org/10.32807/jgp.v6i1.244

Refbacks

  • There are currently no refbacks.


Copyright (c) 2021 Jurnal Gizi Prima (Prime Nutrition Journal)

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Address:

Jurnal Gizi Prima (Prime Nutrition Journal) 2656-2480 Kampus A Poltekkes Kemenkes Mataram, Jurusan Gizi, Jl. Praburangkasari Dasan Cermen Sandubaya Mataram.